Adana Consumer Lawyer

Adana Consumer Lawyer: In Which Disputes Is Support Provided?

A consumer lawyer in Adana represents consumers in disputes concerning defective goods and services, defective vehicles, warranties, withdrawal from online purchases, banks and credit, prepaid housing and subscriptions. Under Law No. 6502, in 2026 disputes below 186.000 TL are resolved before the consumer arbitration committee (tüketici hakem heyeti), a committee within the public administration that hears consumer disputes below a set value, while disputes above that amount are, as a rule, resolved before the Consumer Court after mediation as a precondition to bringing an action (dava şartı arabuluculuk). We explain step by step how the application is made in our article how to apply to the consumer arbitration committee.

Consumer lawyers and consumer rights lawyers in Adana help consumers exercise their statutory rights against a seller, provider, manufacturer, bank or housing seller: they answer, according to the file, the questions of which right to choose, to which authority and within what period to apply, and which documents to keep. The first benefit of working with a consumer rights lawyer in Adana is the choice of route; an application made to the wrong authority costs time, and rights subject to time limits cannot be recovered once they are missed. Consumer law lawyers in Adana serve consumers in all districts of Adana from our office in Seyhan.

Which Matters Does a Consumer Law Office in Adana Handle?

Consumer law protects persons who acquire goods or services for non-commercial or non-professional purposes; under Article 3 of the Law on the Protection of Consumers No. 6502, banking, insurance, contract for work, carriage and mandate contracts may also be regarded as consumer transactions.

The main disputes we undertake as a consumer law office in Adana are as follows:

• defective goods, defective housing and the return of defective products,
• defective new and second-hand vehicles,
• defective service and subscription contracts,
• repair, replacement and refund under warranty,
• the right of withdrawal in online shopping and distance sales (mesafeli satış, sales concluded without the parties being physically present, such as online or by telephone),
• consumer credit, credit cards and housing loans,
• prepaid housing purchased off-plan, from a project or from a scale model,
• applications to and objections against the consumer arbitration committee, and actions before the Consumer Court.

The first question of a consumer looking for a consumer rights law office or a consumer law office in Adana is often the same: does the problem fall within the scope of the Law? The seller acting for commercial or professional purposes and the buyer acquiring the goods for non-commercial or non-professional purposes are the basic criteria for the application of Law No. 6502.

Adana Defective Goods Lawyer: Defective Goods Actions and Product Returns

Defective goods are goods which, at the time of delivery, do not conform to the agreed sample or model or do not objectively have the characteristics they should have (Law No. 6502, Art. 8). Goods that do not have a characteristic stated on their packaging, label, website or advertisement are also deemed defective.

Where the goods prove to be defective, the consumer exercises one of the four elective rights (seçimlik haklar) in Article 11 of the Law: rescission of the contract by declaring readiness to return the goods, a price reduction in proportion to the defect, free repair at the seller's expense if it does not require excessive cost, or, where possible, replacement with an equivalent non-defective item. The seller is obliged to fulfil the request chosen by the consumer; together with the chosen right, compensation may also be claimed under the Turkish Code of Obligations. A request for free repair or replacement must be fulfilled within thirty working days at the latest, or sixty working days for housing and holiday properties, from the date on which it is addressed to the seller, manufacturer or importer; for goods included in the list annexed to the regulation issued under Article 58 of the Law, free repair is carried out within the maximum repair period set out in the regulation (Art. 11/4).

There is an important facilitation as regards proof: a defect that appears within six months of delivery is presumed to have existed on the date of delivery, and the burden of proving that the goods are not defective lies with the seller; the presumption does not apply if it is incompatible with the nature of the goods or of the defect (Art. 10). Liability for defective goods is subject to a two-year limitation period from delivery, even if the defect appears later; for housing and holiday properties the period is five years (Art. 12). For a consumer looking for a defective housing lawyer, a defective goods lawyer or a defective goods action lawyer in Adana, the first step is to establish with documents the delivery date and the day on which the defect was first noticed. As a defective product return lawyer in Adana, we recommend that the return request be addressed to the seller in writing and with a date.

Adana Defective Vehicle Lawyer: Latent Defects in New and Second-Hand Vehicles

The elective rights in Article 11 of Law No. 6502 also apply in defective vehicle disputes; the rights to free repair and to replacement with an equivalent non-defective item may be exercised not only against the seller but also against the manufacturer or importer, and the seller, manufacturer and importer are jointly and severally liable in this respect; the manufacturer or importer is not held liable if it proves that the defect arose after the goods were placed on the market (Art. 11/2). As a lawyer handling latent defects in new vehicles in Adana, we regard authorised service records and fault reports as the basic documents of the file.

In its decision dated 03.02.2025, E. 2025/87, K. 2025/591, the 3rd Civil Chamber of the Court of Cassation determined the limits of the liability of the manufacturer and the importer for defective goods as follows:

This decision was rendered upon the Ministry of Justice's request for an appeal to the Court of Cassation in the interest of the law (kanun yararına temyiz, an extraordinary remedy lodged by the Ministry of Justice against final decisions); the first instance decision was reversed in the interest of the law without affecting the outcome, meaning that the reversal did not change the result between the parties. The point on which the decision gives guidance is this: only free repair and replacement with an equivalent non-defective item may be claimed against the manufacturer or importer; for claims other than these two rights, the decision accepted that the liability of the manufacturer or importer is limited.

In second-hand vehicles the position depends on the seller. The Law applies to a second-hand vehicle bought from a seller acting for commercial purposes, such as a car dealership or a dealer, and the seller's liability for defective goods may not be less than one year (Art. 12/2); a sale between two persons not acting for commercial or professional purposes, however, is not a consumer transaction within the meaning of Law No. 6502 (Art. 3/l). If the defect has been concealed through gross fault or fraud, the provisions on the limitation period do not apply (Art. 12/3). For a consumer looking for a second-hand defective vehicle lawyer or a defective vehicle lawyer in Adana, the vehicle inspection report obtained when buying the vehicle and the text of the advertisement are important in proving a latent defect.

Adana Defective Service Lawyer: Defective Service and Subscriptions

A defective service is a service that does not start within the period set out in the contract or does not have the characteristics agreed upon and which it should objectively have (Law No. 6502, Art. 13). Renovation, education, tourism, servicing and similar services may fall within this scope.

Where the service is performed defectively, the consumer may choose re-performance of the service, free repair of the work resulting from the service, a price reduction in proportion to the defect or rescission of the contract (Art. 15). If re-performance or repair has been chosen, the request must be fulfilled within no more than thirty working days from the date on which it is addressed to the provider; otherwise the consumer may exercise the other rights. Liability for defective service is subject to a two-year limitation period from the date of performance of the service (Art. 16). As a defective service lawyer in Adana, we recommend keeping contract and quotation texts, message correspondence and photographs.

Termination of Subscription Contracts

A subscription contract provides for the continuous or regular acquisition of goods or services such as internet, television or a gym (Art. 52). A fixed-term subscription may not contain a clause providing that the contract will be extended for the same period; the subscription may be extended only at the consumer's request or with the consumer's consent before the contract ends (Art. 52/3). A subscription of indefinite duration or with a term exceeding one year may be terminated without giving reasons and without paying a penalty; no method more onerous than the method of formation may be prescribed for termination, and the remaining fee is refunded without deduction within fifteen days from the date on which the notice of termination takes effect.

Warranty Certificate, Repair and Refund under Warranty

The warranty period is at least two years starting from the date of delivery of the goods (Law No. 6502, Art. 56/2). The obligation to issue the warranty certificate (garanti belgesi) lies with the manufacturer and the importer, while the responsibility for filling in the certificate completely and handing it to the consumer lies with the seller.

If the consumer has exercised the right of repair but the goods break down again within the warranty period, the maximum repair period is exceeded or repair proves impossible, the consumer may switch to the other elective rights in Article 11 of the Law: replacement, price reduction or rescission of the contract (Art. 56/3). The seller cannot refuse this request; if the request is not fulfilled, the seller, manufacturer and importer are jointly and severally liable. The maximum repair period is set out in the regulation issued under Article 58 of the Law. As a lawyer handling refunds under warranty in Adana, we recommend keeping service receipts and delivery reports in chronological order; a recurring fault can only be shown with these documents.

Adana Distance Sales Lawyer: The Right of Withdrawal in Online Shopping

In contracts concluded online, by telephone or by similar means of distance communication, the consumer may withdraw from the contract within fourteen days without giving reasons and without paying a penalty (Law No. 6502, Art. 48/4). It is sufficient for the notice of withdrawal to be addressed to the seller within this period.

The seller bears the burden of proving that the consumer was informed of the right of withdrawal. A consumer who has not been duly informed is not bound by the fourteen-day period; however, this right in any event expires one year after the end of the withdrawal period. Except for goods prepared specifically for the consumer, the delivery period in sales of goods may not exceed thirty days; if the seller does not deliver within this period, the consumer may terminate the contract (Art. 48/3). Intermediary service providers operating as marketplaces are liable in the cases listed in the Law; they are jointly and severally liable with the seller for providing the preliminary information, its confirmation and its proof and, where they collect the price on behalf of the seller, for the obligations relating to delivery and withdrawal (Art. 48/6). As an online shopping lawyer and distance sales lawyer in Adana, we regard the order confirmation, the preliminary information text and the cargo records as the basic documents of the dispute.

Adana Bank Lawyer: Consumer Credit and Housing Loan Disputes

Credit, credit card and housing finance contracts between a bank and a consumer are consumer transactions; in disputes, the route to the consumer arbitration committee and the Consumer Court is open. In the file of a consumer looking for a bank lawyer or a housing loan lawyer in Adana, the first documents examined are the contract and the pre-contractual information form.

A term included in the contract without negotiation with the consumer which, contrary to the principle of good faith, creates an imbalance to the detriment of the consumer is an unfair term; an unfair term is absolutely null and void, while the remainder of the contract remains valid (Law No. 6502, Art. 5). A term whose content the consumer could not influence because it is included in a standard contract is deemed not to have been negotiated.

Consumer Credit, Card Fee and Charge Disputes

The consumer may withdraw from a consumer credit contract within fourteen days without giving reasons and without paying a penalty (Art. 24). If the withdrawing consumer has used the credit, the consumer repays the principal and the accrued contractual interest within thirty days after the notice of withdrawal; if no payment is made within this period, the consumer is deemed not to have withdrawn from the credit, and no amount other than the principal, the contractual interest and charges paid to a public body or to a third party may be claimed from the consumer (Art. 24/3). In fixed-term credit the interest rate is fixed and may not be changed to the detriment of the consumer (Art. 25); on early repayment of the credit, a reduction is made in the interest and other cost elements (Art. 27). For credit cards, where payment is deferred for more than three months, or instalment payment is similarly made available, in return for interest or a similar benefit, the contract is deemed a consumer credit (Art. 22/2). As a consumer credit lawyer and a lawyer for actions against banks in Adana, we separately assess the basis of the claim for items such as card fees or file charges according to the contract and the account statement.

Housing Loans and Linked Credit

A housing finance contract covers the provision of credit for the purpose of acquiring a dwelling, the lease of a dwelling through financial leasing and the granting of credit secured on a dwelling, and is not valid unless concluded in writing or at a distance (Art. 32). Where the credit has been granted for the purchase of a specific dwelling and the two contracts form an economic unit, there is a linked credit: if the dwelling is not delivered at all or is not duly delivered, the seller and the bank are jointly and severally liable; the bank's liability is limited to the amount of credit extended and lasts one year from the delivery date stated in the contract if the dwelling has not been delivered, or from the date of delivery if it has been delivered (Art. 35).

Adana Prepaid Housing Lawyer: Undelivered Housing

A prepaid housing sale (ön ödemeli konut satışı) is a sale in which the consumer pays the price in advance, in cash or in instalments, and the seller undertakes to transfer or deliver the dwelling later; purchases of flats off-plan, from a project or from a scale model fall within this scope (Law No. 6502, Art. 40). A prepaid housing sale contract may not be concluded before a building permit has been obtained.

The sale must be registered in the title deed registry, and a promise to sell must be made in the form of an official deed drawn up by a notary; otherwise the seller cannot invoke the invalidity of the contract against the consumer (Art. 41). The dwelling must be delivered within the period undertaken in the contract and in any event within forty-eight months from the date of the contract (Art. 44). The consumer may withdraw from the contract within fourteen days (Art. 43); up to twenty-four months from the date of the contract, the consumer may rescind it without giving reasons, in which case the seller may claim compensation of between two and eight per cent of the contract price, depending on the period, together with statutory expenses such as taxes and fees. If the seller has not performed its obligations at all or duly, it may not claim any amount from the consumer; the amount to be refunded is paid within one hundred and eighty days at the latest from the date on which the notice of rescission reaches the seller (Art. 45).

As an undelivered housing lawyer, off-plan housing lawyer, project flat lawyer, scale model flat lawyer and prepaid housing lawyer in Adana, we examine together, in housing delivery actions, the form of the contract, the date of the permit and the delivery undertaking. In the file of a consumer looking for a housing delivery action lawyer in Adana, the sale contract, the notarial deed and the title deed records are assessed together; disputes arising from the flat-for-land construction contract (kat karşılığı inşaat sözleşmesi) between the landowner and the contractor are assessed separately.

Adana Consumer Arbitration Committee Lawyer: The 2026 Threshold and Application

In consumer disputes whose value is below 186.000 TL for applications made in 2026, an application to the provincial or district consumer arbitration committee is mandatory; no application may be made to the committee for disputes above this value (Law No. 6502, Art. 68/1, and the Communiqué published in Official Gazette No. 33116 dated 23.12.2025, Art. 3). The threshold is increased at the beginning of each calendar year by the revaluation rate pursuant to the fourth paragraph of Article 68 of the Law.

The application may be made to the arbitration committee at the consumer's place of residence or at the place where the consumer transaction was carried out; in districts without a committee, the application may be made to the district governor's office (kaymakamlık), which forwards it to the competent committee (Art. 68/3). Under this rule, a consumer who lives in Adana or made the purchase in Adana may apply to the competent committee in Adana. You can prepare your application petition by answering questions on our consumer arbitration committee petition sample and drafting tool page. Committee decisions are binding on the parties and are executed in accordance with the provisions of the Enforcement and Bankruptcy Law on the execution of enforceable judgments (ilam, the written court judgment that serves as the basis for enforcement); no counsel's fees may be awarded before the committee (Art. 70). As a consumer arbitration committee lawyer in Adana, we provide support in preparing the application petition and its annexes in full and in assessing an objection against the decision. You can use our simple statutory interest calculation tool to calculate an interest claim.

In its decision dated 06.05.2024, E. 2024/184, K. 2024/1532, the 3rd Civil Chamber of the Court of Cassation determined the finality of the decision rendered in an action objecting to an arbitration committee decision as follows:

On this ground, the Chamber upheld the additional decision of the Regional Court of Appeal dismissing the petition of appeal to the Court of Cassation. Consequently, an action objecting to an arbitration committee decision is concluded in a single instance; the evidence and the grounds of objection must be submitted in full to the first instance court.

Adana Consumer Court Lawyer: Actions and Mediation

For disputes above the arbitration committee threshold, the route is the Consumer Court; except for the exceptions listed in the Law, having applied to a mediator before bringing an action is a precondition to bringing the action (Law No. 6502, Art. 73 and 73/A). Consumer Courts have jurisdiction over actions arising from consumer transactions and from practices directed at consumers.

Consumer Court Actions

Actions before the Consumer Court are conducted in accordance with the provisions of Part Six of the Code of Civil Procedure No. 6100, and a consumer action may also be brought before the Consumer Court at the consumer's place of residence (Art. 73/4 and 73/5). A consumer living in Adana may bring the action in Adana even if the seller is in another province. As a Consumer Court lawyer and consumer action lawyer in Adana, we determine the value of the claim, the list of evidence and the technical questions to be put to the court-appointed expert before the action is brought. How the court fee for amendment of the claim (ıslah harcı) is calculated is explained on our amendment fee calculation page; in actions brought by consumers, the exemption from fees in the second paragraph of Article 73 of the Law is also taken into account.

Consumer Mediation

In disputes to be heard by the Consumer Court, mediation applies as a precondition to bringing an action; however, applying to a mediator is not required in the following cases: disputes falling within the jurisdiction of the arbitration committee, objections to committee decisions, the actions under Articles 73/6 and 74 of the Law, and disputes qualifying as consumer transactions that arise from rights in rem over immovable property (Art. 73/A/1). Whether or not an agreement is reached at the end of the mediation meeting, the mediation fee payable by the consumer is covered from the budget of the Ministry of Justice, limited to the fee for two hours (Art. 73/A/3). As a consumer mediation lawyer in Adana, we ensure that the meeting is entered prepared with the claim amount and the evidence.

Process and Limitation Period: From Application to Decision

The route to be followed in a consumer dispute is determined by the value and subject matter of the dispute; the sequence below applies in most files.

1. The invoice, contract, warranty certificate, correspondence and service records are collected in chronological order.
2. The elective right is determined, and written, dated notice is given to the seller, provider or bank.
3. If the value of the dispute is below 186.000 TL for 2026, an application is made to the consumer arbitration committee.
4. If the value is above the threshold, an application is made to a mediator; this step is skipped for disputes falling within the exceptions.
5. If no agreement is reached in mediation, an action is brought before the Consumer Court.
6. An objection against the arbitration committee's decision is made within two weeks from notification.

The limitation periods, which are two years for defective goods (five years for housing and holiday properties) and two years for defective service, start from the date of delivery of the goods or of performance of the service (Art. 12 and 16); the application plan is drawn up on the basis of these dates.

Lawyer's Fees in Consumer Actions

The lawyer's fee in a consumer action is determined in writing when applying to the office, according to the type and value of the dispute and the route to be followed. No counsel's fees are awarded before the consumer arbitration committee (Law No. 6502, Art. 70/1). If a decision of the arbitration committee in favour of the consumer is annulled upon objection, proportional counsel's fees are awarded against the consumer; however, if the annulment results from the submission to the court of a document not submitted to the committee, no costs of proceedings or counsel's fees are awarded against the consumer (Art. 70/6). Actions brought before the Consumer Courts by the Ministry, consumers and consumer organisations are exempt from the fees regulated in the Law on Fees (Art. 73/2). Before the Consumer Court, except in the cases specified by law, the costs of proceedings, including the counsel's fee determined in accordance with the law, are recovered from the party against whom judgment is given (Code of Civil Procedure No. 6100, Art. 323/1(ğ) and 326/1).

Our Office and Contact

The criterion that a consumer searching for a consumer lawyer, a consumer rights lawyer or a consumer law lawyer in Adana should consider when deciding is whether the lawyer can clearly state the article of law, the time limit and the correct authority applicable to the file. Av. Yakup Buğrahan SEVDİ and YBS Hukuk Bürosu provide services in consumer disputes at Yenibaraj Mah. Bülent Angın Bulvarı Tamer Apt. No:42 Kat:7 D:19 Seyhan/Adana. You can assess the question of which consumer lawyer, consumer rights lawyer or consumer law lawyer in Adana to choose at a meeting, together with your documents. The short answer to what you should look for when searching for a consumer lawyer in Adana is: the lawyer's registration with the bar association, the ability to clarify at the first meeting whether the dispute will be taken to the arbitration committee or to the Consumer Court and the period for objection, and the fee being set in writing. For 7/24 access you can use the number 0507 007 0 927 and for email the address destek@ybshukuk.com.tr, and you can reach other contact options on our contact details page.